Archives: Reviews

“Overall good experience, had 0 issues getting to the problem and figuring out what had went wrong. Ryan was super easy to talk to and easy going, quick and fast service. Thanks”

– Cody C.

“Maggie was phenomenal! She came in and examined the task we needed her to perform and she jumped right on it. She worked straight through until the work was done. She is very knowledgeable and knows what she’s doing when it comes to her job. Overall she deserves more than 5 stars. We will be looking forward to working with her again for more of our upcoming jobs.

Thank you,

Rovenolt Contracting”

– Paul R.

“The technician was able to diagnose and adjust my furnace trouble and also provided a through cleaning and tuneup. He was much more knowledgeable on my Carrier product than other service companies I’ve worked with.”

– Luke S.

“Maggie showed up right on time and was very professional. She provided maintenance for our gas furnace and recommended we be proactive and consider upgrading our outdated furnace. She also took a look at our thermostat, at our request, and gave us good consult on it.”

– Mark V.

“Great service, prompt response and outstanding communication. All the technicians were polite, professional and knowledgeable. I’ve used them
on 6-8 different occasions and I was highly satisfied.”

– Jennifer B.

“Brian did an excellent job cleaning my oil furnace. He was neat and courteous and he answered all my many questions that I asked him. I was completely satisfied and I will ask for him for the next service that I have.”

– Robert N.

“Resolved on going issue. Had another company try to fix the issue. Maggie diagnosed it and as of today seems to have fixed the problem . Great job”

– gerald n.

“Maggie did a fantastic job and is very knowledgeable about boilers. She even took the time to educate me on a few things. She answered every question that I had without hesitation and believe me, I asked a lot of questions. Because of her knowledge and her understanding I purchased a maintenance service agreement or as I like to call it, "A Peace of Mind." Thank you Maggie and thank you to the individual who trained her. To both of you, A JOB WELL DONE.”

– Pamela S.

“Incredibly professional and helpful, got the old furnace out and the new one up and running in less than a day. One of them even fixed my back door handle! Very happy with today's service.”

– Eric S.

“Josh and Maggie from Link are the best and easiest to work with! Constant communication, clear instructions on what to do next, and were honest with us about what our home needed. 10/10 experience with them.”

– Jenna S.

“My technician, Ray, was very nice, professional, courteous and personable. He explained to me the issues with my mini split heating system. Also, waited for the warranty people to call me back and explain what the issue was.”

– Laura B.

“My service tech Ryan arrived promptly for an emergency Sunday morning call. Was able to figure out the furnace problem and fixed it rather quickly. He was very courteous and knowledgeable”

– Joan H.

“Ray was super helpful. He got our furnace back up and running in no time. Very prompt service. We were very pleased with the service and will definitely be using them in the future.”

– Andrew H.

“Ray was on time and very friendly. He went right to the furnace and began checking it. He was very thorough and professional.
We talked about the age of the furnace and he said it is in good shape and to just keep it maintained.”

– Thomas B.

“Maggie was our service technician and she did an outstanding job.
We appreciate her and the job that she does each and every time she comes to work on our oil furnace.”

– Lesia R.

“Ray was great! Did a great job and is very personable. Appreciate the service we get from Link. Very quality in all aspects.”

– Karen V.

“Excellent service
Prompt
Courteous
Fair price
Will use them for future jobs
Ask for Brian”

– Michael M.

“Guy was great, friendly with the cat who was panicking someone new was in the house and the dog who tried to walk out the door with him. Got a bit too close to the wrong side of the oil line when he flushed it and was in the splash zone but ultimately I’m glad I called. Saved me from another fight with the wife!!”

– Jeremy B.

“Excellent service, had a technician there within 3 hours of initial call. As I said before in other reviews, couldn’t be more satisfied. Ray is great to deal with.”

– Mark m.

“Brian was very professional to work with and did exactly as promised! Arrived on time! Would definitely recommend him!”

– Gail S.

“Maggie McMullen was truly awesome. She was so very knowledgeable, understanding, kind and knew her job well. There aren't enough people like her today in the work force. You are very lucky and fortunate to have found such a good person to work for you. Thank you.”

– Theresa D.

“Ryan did an outstanding job. He took care of everything thing we asked. He is very professional and knowledgeable. We would highly recommend him!”

– Jerome B.

“Maggie, the technician, was punctual, knowledgeable and friendly. This is the second time we have had Maggie for service and she has done an excellent job. Thank you!!!!”

– Alan B.

“Brian was very friendly, let us know what was wrong with it, and got it all fixed up and working.”

– Adam G.

“We appreciated Ray Fockler’s work and how he listened to our problem and the patience
In resolving the problem. Thank you!”

– Robert M.

“Ray took great care of my stuff and was very aware of the need to have this completed before company arrived. He was timely and determined to make sure everything worked before leaving. He’s communication regarding when we would have water or not was great.”

– Amy S.

“Very great experience! Our technician Ray was very kind, knowledgeable, helpful and explained things in great detail which made the information very easy to understand. Will definitely be a continued costumer going forward.”

– John H.

“Ryan did a great job explaining what he did and why he did it. He gave me future tips for any small issues that may arise in between needing any services done. Much appreciated he came out today to fix my furnace!”

– Mike H.

“Brian was very pleasant, courteous and knowledgeable. He answered all my questions & I was very pleased with him. I would definitely recommend him to others. Thank you Brian…you are definitely an asset to your company.”

– Bobbi L.

“Ryan was very professional, courteous ,and knowledgeable .
He found the problem and corrected it in a timely manner.
Ryan also set up my thermostat to enable my system to run more efficient this winter while answering questions I asked him.
Great job Ryan.”

– JEFF D.

“Very professional. Took care of everything even down to cleaning up the areas they worked in. Reviewed everything before leaving and answered any questions. Made a very stressful situation very care free. Much appreciated.”

– Craig L.

“Everyone I spoke with and Ray the man who fixed my furnace were more than friendly, helpful and understanding with our less than normal situation. Thankfully we got it all figured out now and I am more than happy! Thank you all so very much for your advice and help!”

– Corissa H.

“Ryan was very knowledgeable, kind and efficient. He got the parts needed to fix our furnace, and fixed it promptly so we are good for the winter!”

– Lance M.

“I was told that I had a cracked heat exchanger and that I needed a new furnace. The same day they sent out a consultant to determine what the right size is, then they gave me space heaters to hold us over till Monday A.M. Installers came at 8:30 and was completed by 2:30. I received a follow up call the next day to see how everything was. From the field techs to the consultant to the installers to the follow up call and everyone who contributed I thank you…Sterling customer service!!”

– John H.

“My mom was having trouble with her boiler. I called to make an appointment for maintenance and repair. The young man I spoke with was very kind and educational answering all my questions and concerns. He was such a pleasure to talk with.
The repair man, Brian F. was wonderful as well. He was professional and so knowledgeable in his field. He explained how the boiler system worked and then what our problem was. Then he gave us options we could choose from. It was a pleasure to have him here.
The whole experience from start to finish was wonderful.”

– Delores S.

“Nick and his sidekick were great. They knew exactly what they needed to do and did it. They were very efficient by bringing and using all the right tools. The communication between the two was flawless, each guy new his role and stepped up to help each other.”

– Mike R.

“Our furnace needed a new igniter. Maggie came the same day we called and had it fixed before noon.”

– Paul C.

“Ryan was very knowledgeable and personable. We worked quickly and efficiently cleaning/fixing our oil furnace to make it safe for the upcoming winter. Thank you!”

– Lance M.

“Nick did a great job installing our furnace. He was very kind and knowledgeable. I appreciate all his help with walking me through everything and how to operate our new thermostat.”

– Anisa M.

“Ryan was a very personal, courteous and professional tech. He knew exactly how to fix the problem quickly and left my house clean!
Thank You Ryan!”

– Carol S.

“pleasant experience. mike and his assistant were very informative and answered our questions. they worked in a professional manner and were very neat with the cleanup. must also thank the office staff. everyone was very professional and helpful – especially Tayna. without a doubt would call them for future services”

– diana r.

“Brian did an excellent job maintaining our oil furnace and getting it ready for the upcoming winter season. He did a very thorough job of servicing our furnace and there was very little to no fuel oil odor in our home or basement. This is important as my wife is allergic to petroleum odors. Brian answered my questions and was very friendly in dealing with me. I will recommend Link Heating & Cooling Service to anyone looking for a reliable heating & cooling company.”

– Greg M.

“My technician was great. He found an issue caused by another contractor and worked to solve the issue for us. He could have walked away and not owned fixing it. Great customer service! Highly recommend.”

– Ron R.

“Ryan was great. He was very professional, respectful of me and my home. He came right as scheduled and informed me with text as to the arrival time. He left my home in great condition. Thanks so much.”

– Jackie M.

“Yesterday and today I had The pleasure of Observing two individuals perform the craft of heating and cooling. I am proud of the craftsmanship I hope this individual gets a bonus to going above and beyond. Do individual name is Michael Bodenschath and his apprentice, I want to tang those two gentlemen for the fine work if I had to rank them by stars, I would give them five stars”

– Yusuf C.

“The technician was very courteous and did a great job servicing my oil furnace. Brian also told me about other heating options for my home.”

– Mark S.

“Rick was an amazing person to have in our home. He was very respectful, polite, considerate, and very determined to make sure he got the job done correctly. I will recommend this company to all who knows me and who needs their furnace done. Thank you so much for an amazing experience!!”

– Quinnetta R.

“Couldn’t be more satisfied with the service I receive from Ray,he is very professional and knowledgeable of the work he does.”

– Mark M.

“Ryan was very personable and knowledgeable. He was able to explain everything that was going on with our boiler. Highly recommend Ryan as your next service technician.”

– Jeremiah H.

“Arrived in the time said. Took his time to make sure that the furnace was clean completely. Check to see he had everything back where it went. Very nice and polite and to let me know that I will need a part soon and gave me a price of the part.”

– Nick R.

“Great experience. Tom, the installer, explained everything in detail and answered all of my questions (he even gave me some how-to tips about soldering). Installation was quick and professional. The new furnace is working great.”

– Dane S.

“My heater wasn’t working and being a new customer, I fully expected to be put on the back burner. But instead I had a technician at my house within 2 hours. The lady on the phone was super nice and helpful. But the shining star was Maggie, my technician. She was quick, super kind, and accommodating for the unique situation of me sitting in my van while she worked because my kids had fallen asleep. She was thorough, knowledgeable, and quick. My furnace is running great so far and I couldn’t be happier. Give that girl a raise!”

– Chris G.

“The guys where on time, did an excellent job, finished in one day, very knowledgeable about what they where doing and very polite. Will definitely use again and recommend to others.”

– Kelly A.

“Wonderful service, prompt and excellent communication, very polite and respectful when Maggie arrived on site, and she was very informative in what she was doing and how to prevent things in the future. Will absolutely use them again for my heating needs!”

– Katie O.

“Everything was fine Brian looked things over and said it was fine so hope I don't have to see you people tell next your at this time. Thank you and have a great day”

– Dan R.

“I received a text from Ray shortly before he arrived to service my furnace. He included a short bio and a picture so I would be able to identify him, since this is the first service call from Link’s to my home. Ray was prompt, knowledgeable and cordial. He informed me how long the service would take and finished his maintenance in that time frame. Excellent service call. Hope to see Ray again next year for regular maintenance! ⭐️⭐️⭐️⭐️⭐️”

– Michael N.

“I received a text from Ray shortly before he arrived to service my furnace. He included a short bio and a picture so I would be able to identify him, since this is the first service call from Link’s to my home. Ray was prompt, knowledgeable and cordial. He informed me how long the service would take and finished his maintenance in that time frame. Excellent service call. Hope to see Ray again next year for regular maintenance! ⭐️⭐️⭐️⭐️⭐️”

– Michael N.

“Just do pleased to be signed up for yearly and emergency attention . Ryan, service personnel, was on time, personable and efficient. We both had a good start to the day!
.”

– Bonnie R.

“The technician was prompt, thorough and very polite. He kept me informed about everything he did. He will follow-up to replace the expansion tank which was diagnosed as problematic.”

– Marlene K.

“Maggie was GREAT!! She was very kind and personable. She is very knowledgeable regarding her profession as well.
Definitely want her to come back for my next service call!”

– Nancy R.

“Brian arrived on time shortly after he texted me. Removed and installed the part for our furnace. Checked to insure the furnace was working properly and cleaned up after himself. Very professional! Thank you”

– Christopher M.

“Thank you for your service looking forward to the great service thru out the coming years from an A&M transportation driver and a fuel truck driver for Barber oil.”

– Charles J.

“Excellent, professional, friendly, top notch would all describe this technician’s work and attitude. He should a commended and valued employee! Will definitely continue to use your service.”

– Marijean R.

“Your technician ( Ray Fockler ) is a asset to your company ! Showed up on time, polite ,courteous ., very knowledgeable . Very pleased with his work .”

– Charles D.

“Ryan was very knowledgeable friendly answered all my questions and made me feel secure that my furnace was in good working condition for the winter”

– Susan K.

“I also had a split-system installed. Nick was on-time and very professional. He obviously knows his work. The installations look great and sound great. Very satisfied.”

– David B.

“Ray was on time and had a very pleasant demeanor. He did a very good job of cleaning my small boiler.
Thanks for always having nice and hard-working employees.”

– Janet W.

“Ray was on time and had a very pleasant demeanor. He did a very good job of cleaning my small boiler.
Thanks for always having nice and hard-working employees.”

– Janet W.

“Excellent Experience! Maggie was Great. Answered all questions, no hassle, great pricing, and fast service. Highly recommend!”

– Nicholas Z.

“Maggie is very professional and knowledgeable in this field and was able to answer any questions or concerns I have of condition and maintenance of the furnace”

– Dale R.

“This was a routine maintenance call to prepare for what is to come. Brian is a true professional and extremely knowledgeable. Arrived on time and explained what he was doing. I would recommend them to anyone that needs heat or air conditioner service.”

– Kenneth B.

“Ray was very knowledgeable. professional and courteous. He was easy to talk to, took the time to explain things and very friendly. I would definitely recommend Ray and will request him to come back next year for furnace maintenance. Agnes and Julie”

– Agnes and Julie S.

“The two people Alex and Nick were pros at their job and stayed at their job until it was finished and never stopped to take a lunch break. I was very pleased with the workmanship that they did. Once again I thank the two of them.”

– Dan C.

“The two people Alex and Nick were pros at their job and stayed at their job until it was finished and never stopped to take a lunch break. I was very pleased with the workmanship that they did. Once again I thank the two of them.”

– Dan C.

“Ray did an excellent job not only the oil furnace check but the heat pump.
He is a very considerate person. We appreciated his service for us.
Thank you! Robert & Mary Jane Monahan”

– Robert M.

“Ray did an excellent job not only the oil furnace check but the heat pump.
He is a very considerate person. We appreciated his service for us.
Thank you! Robert & Mary Jane Monahan”

– Robert M.

“Ray did an excellent job not only the oil furnace check but the heat pump.
He is a very considerate person. We appreciated his service for us.
Thank you! Robert & Mary Jane Monahan”

– Robert M.

“My boiler was leaking and I called in after hours. Ryan was over promptly to drain the tank and stop the leak. He gave me a quote that night for a new boiler and had it installed by noon the next day.”

– Andrew W.

“Ms. McMullen was a very pleasant and knowledgeable technician. She was so patient with us and answered all of our questions. You are very fortunate to have her as an employee.”

– Patricia W.

“Very knowledgeable and dedicated workers. Would highly recommend their service. No problems with installation. Explanation of use was exceptional.”

– Maureen W.

“Very professional and clean job done inside and outside
Friendly and respectful men
Appreciate the time and care that was taken to do a complete job and answer questions appropriately
Knowledgeable”

– Gena H.

“Very professional and clean job done inside and outside
Friendly and respectful men
Appreciate the time and care that was taken to do a complete job and answer questions appropriately
Knowledgeable”

– Gena H.

“Maggie McMullen provided excellent service. She arrived at 8 a.m and finished up around 12:15. She was very professional and wasted no time in getting started. She answered all my questions and a provided additional information. I was very pleased to have her in my home and doing the work she needed to do.”

– Mary A.

“Maggie is super. She arrived on time. Went straight to work. She works very quietly and efficiently. Kept me informed on her progress. When she left everything was clean and working well. I couldn’t ask for a better experience.”

– George W.

“Our entire unit (inside and out) was replaced by another local company and they could not get the unit to work properly with our 2 zone Honeywell system. Despite being listed on Honeywell's website, they claimed they do not work on the system and refused to return. We called Link and spoke to Jared. He sat with us to troubleshoot the problem and he and Ryan worked until it was working properly. Link is the only company we will ever use, they are fantastic!”

– Rickey M.

“Ray and your company were exceptional on service to our ductless air conditioner system. From 1st call to you, to scheduling and arriving within the agreed time frame, to clean equipment with Ray F. very professional and polite even in the later day appointment. Having service performed for the last 2 years with another company and not being pleased at all we chose to return to Link, who installed our system, for service, we are over the top pleased and now at rest that our systems is working properly. Must say that we are a bit embarrassed how dirty the 3 units had become and not only increased frustration with past company but again gives us a peace of mind thing are now working properly. Can not say enough about Ray Fockler!!! His knowledge and professionalism renewed our faith in yearly service agreements, we have now have a sense of relief things were done right and we can rely on your company if we have and concerns or issues.

Bob and Barb O.”

– Bob O.

“Maggie is very thorough and very professional. She serviced our AC and Furnace. She answers all questions. I am requesting her for all future services. She is a great asset to your company!”

– Carol S.

“Ray was on time, professional and very knowledgeable. He completed a service on our furnace and also diagnosed a problem. He already ordered the parts and will schedule to have them installed Wehrum they arrive. He also explained everything as he was completing his work. Thank you Ray!”

– Karan N.

“Ray arrived early and we received an email and text when he was on his way. I work from home and Ray was quiet and swift. He also warmed up to my dog. It was a very comfortable experience.”

– Theresa P.

“From puling in the back yard till leaving, everything was very smooth. Jim and Nick were easy to work with. My basement was cleaner when they left then when they arrived. I'm very happy with the project.”

– Janet W.

“I would highly recommend Link Service Heating and Cooling! They installed my central air conditioning. This is my first time with central air and all I can say is “what a difference”. Everything about Link Service was great. It was installed within 2 weeks of the quote. The technicians were on time, everything was tidy after they left, and they followed up to assure I was satisfied with the service. Thank you so much!”

– Roxanne B.

“Ryan did exceptional work for us! He was able to quickly identify and address a minor issue in our AC system while also doing routine maintenance. Thank you to Ryan and Link Service for the professional service.”

– Zach W.

“We are very pleased with the entire process, from the initial consult with Josh to the financial help from Tonya to the installation with Mike and Luke. Everyone was very helpful and professional. We would not hesitate to call on Links in the future!”

– Bernie G.

“Okay….I was surprised when Maggie showed up at my house. But, talk about on the ball. Professional, pleasant, neatly dressed, clean, got right to work, knew what she was doing, had the part I needed, fixed the problem immediately, talked about my system moving forward, gave suggestions but wasn’t pushy. Just an awesome experience. I told the owner Jim I’ve told three other people my “Maggie” story today so far and I’m going to an event tonight so I’m sure I’ll be telling my story even more. Thank you Maggie! Don Y.”

– Don Y.

“Scheduled a routine furnace cleaning for next winter. Tech arrived promptly at 8;00 AM and completed service appproximately 9:30. Very polite and courteous. Knowledgeable and thorough. Have never had a service issue. Thank you”

– Joan M.

“Ryan was very professional and explained everything. Prices were reasonable. The entire process was from scheduling to completion was executed very professionally. Link Service will be our go to group going forward.”

– Dave K.

“Very professional installation performed by Jim N and Nick. They worked in the extreme heat to complete the installation of our new heat pump. They took the time to answer all the questions I asked and explained how the system works. Very satisfied customer here!”

– Jeff D.

“Link Service installed our system a few years ago, and has performed routine maintenance since then as well as done repair work on a system that serves a different section of the house that they did not I stall. Ray F. was here last week for regular maintenance and back this week to repair the second system I mentioned previously. He and everyone else from LINK that comes here is professional, courteous and thorough. I have recommended them to others and will continue to do so.”

– Pete M.

“Brian is very professional and wastes no time on the jobs. He explains options and makes suggestions as to how we can improve our boiler system. We enjoy having him work on our heating system. He is certainly an asset to Link Services.”

– Connie M.

“She was patient, kind, efficient, knowledgeable, prompt and personable. I cannot give a higher rating or a better accolade! Give her a raise when she's due or even BEFORE she's due. Thanks ever so much.”

– R. W. A. R.

“Very nice gentleman. Came in and got to work with no disruption to our office. Explained what he had done before leaving. Excellent service, Thank you!”

– American Legion Fair O.

“The ductless installation went great. The team worked hard to plan out and provide the best solution for us. They kept things looking clean on the exterior. Best of all they were kind and professional.”

– Stephen H.

“Link Services is always very professional and competent with dealing with my a/c, furnace issues.
Ryan came out today to handling my furnace maintenance checkup. He was on time and did a complete and careful check of the unit. I really appreciate knowing the furnace is well cared for my Link and the people who work for them.”

– Bruce B.

“Brian was helpful and explained what was happening and the steps he was taking to complete the maintenance request. He respected my wife’s request to remove his shoes when going into the house.”

– Rose A.

“I told Maggie about the problem we were having & she went to work to find the cause. She checked the unit out side & went up to attic to the air conditioner and found the cause with the equipment she had. We were very satisfied with here work. Very pleasant & knowledgeable.”

– William P.

“From the moment they walked in the door to the time they packed up after installation, Link Services was the epitome of great customer service and was incredibly detail oriented during the installation process. Mike and Luke were thoughtful of the house routes and locations for the inside units and took extra time for finishing touches during the installation process. Great job guys! Would definitely recommend this company for your A/C and heating needs.
DH”

– Dan H.