They were very good about getting back to me first thing Tuesday morning, I’ve used their services for about 4 years now. By noon a technician was on site. I told the office precisely what was wrong and which part to bring.
The Tech was here about two hours and did a great job replacing the pump and getting us back our hot water. I was however shocked at the price of the repair. I was charged with a “diagnostic” fee, most companies waive this fee when they do an extensive repair, not LINK. They charged me $564 to replace a $150 pump. I don’t deny anyone a mark up on a part, but even allowing for that, a two hour job came out to a labor rate of $190/hour.
So in summary, a diagnostic fee when I told them EXACTLY what was wrong and what to bring, $374 in labor for a two hour job. I have to seriously re-examine my continued relationship with LINK.For years, I have made it a policy NOT to complain about the price of services, especially when the provider is accommodating. I feel like this service fee was excessive and having a basic understanding of cost accounting, not fair.”
“Service was very quick and efficient !”
“The service tech was ahead of schedule so they were able to clean my furnace this week instead of next week. Brian was very knowledgeable and answered my questions and completed the work very timely. Thank you for great service”
“Ryan was pleasant, respectful of our home and efficient in completing job.”
“Ryan, was courteous and professional . very polite and answered all questions.”
“Maggie is a friendly and extremely knowledgeable technician, and we would highly recommend her. We always request her whenever we need service.”
“Was very thorough and respectful, very good experience.”
“Brian was very friendly, did the job in a timely manner and answered my questions! Very happy with his work!”
Need HVAC Service?
Contact the experts at Link Service Heating & Cooling.
Call us at 814-204-3079!