“Very good, very kind and very nice to work with.”
“Brian Faber serviced my ductless air conditioner quickly and efficiently. He has a great personality.”
“Everyone did a great job and even worked in the rain all day.”
“Maggie always does a great job and is very professional!”
“Ryan has always done a fantastic job in maintaining our split system units. He is technically adept and answered all our questions. He was very respectful while in our house.”
“Experienced a malfunctioning circulating pump resulting in a loss of hot water. Of course it happened on a Holiday weekend. Called LINK, left a message.
They were very good about getting back to me first thing Tuesday morning, I’ve used their services for about 4 years now. By noon a technician was on site. I told the office precisely what was wrong and which part to bring.
The Tech was here about two hours and did a great job replacing the pump and getting us back our hot water. I was however shocked at the price of the repair. I was charged with a “diagnostic” fee, most companies waive this fee when they do an extensive repair, not LINK. They charged me $564 to replace a $150 pump. I don’t deny anyone a mark up on a part, but even allowing for that, a two hour job came out to a labor rate of $190/hour.
So in summary, a diagnostic fee when I told them EXACTLY what was wrong and what to bring, $374 in labor for a two hour job. I have to seriously re-examine my continued relationship with LINK.For years, I have made it a policy NOT to complain about the price of services, especially when the provider is accommodating. I feel like this service fee was excessive and having a basic understanding of cost accounting, not fair.”
“Service was very quick and efficient !”
Need HVAC Service?
Contact the experts at Link Service Heating & Cooling.
Call us at 814-204-3079!